Return Policy

Product Return Policy

Most cosmetic products may be returned within 10 days of purchase for a full refund, if unopened.

Returns due to adverse reactions must be returned within a reasonable amount of time. All patients experiencing an allergic/adverse reaction must fill out the ADVERSE REACTION TO PRODUCT REPORT

  • ALL prescription products may not be returned.
  • Altreno may not be returned.
  • All Skinceuticals products may not be returned unless there is an adverse reaction, and patient fills out adverse reaction to product report.
  • Products that are less than ¾ full cannot be returned, even for an adverse reaction.
  • Products that have oxidized (turned brown) cannot be returned.
  • Any product purchased more than 30 days ago cannot be returned.